These terms and conditions will apply to and govern all Contracts for Services under which Rob Ward Consulting Ltd, which fully incorporates RWC Training Centre, its affiliates or associates acting on its behalf, agree to supply services, materials or goods, and shall prevail over any Terms and Conditions of the Client, whether referred to in the Client’s order, or in correspondence and elsewhere, or implied by custom practice or course of provision of services. Any purported provisions to the contrary are hereby excluded or extinguished. No variation of these Terms and Conditions shall be effective unless previously agreed in writing.


Fees are charged in full and are quoted excluding VAT, unless otherwise stated. Discounted prices by way of authorised Coupon Codes may apply.


The Client shall pay the quoted fee in full at the time of booking for any Services provided.


At Rob Ward Consulting Ltd, which fully incorporates RWC Training Centre, we appreciate that situations will arise from time to time which necessitate our clients to cancel their course due to unforeseen circumstances, and so we endeavour to be flexible in our approach to each individual case. Occasionally however this has an impact on our costs and resources, i.e. room and workshop allocation, Trainers / Assessors booked, catering etc and we must try to ensure that all parties are not disadvantaged through loss of earnings etc. Whilst we will do our best to accommodate our clients as best we can, any changes or cancellations will be dealt with within the boundaries of our company policies and at the discretion of the RWC Training Centre Management.


Clients choosing to cancel a training course booked through RWC Training Centre, may do so via email or telephone at least 10 working days in advance of the pre-booked date in order to avoid paying cancellation charges. If cancellation notice is received less than 10 working days prior to the course date, the cancellation charge will be 100% of the training fee. This policy also applies to the full or part hire of the facilities.


Clients wishing to change a booked date or course, or substitute a pre-booked attendee for another from the same company must check first with RWC Training Centre if this is possible. Individual delegate registrations are applied for in advance with the IMI and cannot easily be cancelled or changed without incurring charges. The client will in these circumstances be charged the registration fee and any additional costs incurred by RWC Training Centre at the given time by making changes to the booking. Examples of charges may include but are not limited to the registrations fees paid to IMI, equipment orders, specialist resources or provision of additional needs support. Any requests for such changes cannot be accepted within 48 hours of the course start date.


Rob Ward Consulting Ltd shall have the right to change, postpone or suspend delivery of any services or activities for any reason including pending payment.


Copyright of all training material originated by Rob Ward Consulting Ltd, either in the form of pre-contract documentation or as text, images, papers or electronically stored code for the manipulation, transmission and presentation of information, remains vested in Rob Ward Consulting Ltd.


Risk in the goods or material passes upon delivery to the Client’s premises. Provided that Rob Ward Consulting Ltd shall retain copies pending confirmation of safe receipt where material is transmitted electronically, risk will be deemed to have passed to the Client, upon the moment of transmission.


Services, goods and materials supplied by Rob Ward Consulting Ltd are provided in good faith and with reasonable endeavour to ensure its accuracy. However, while Rob Ward Consulting Ltd upholds IMI Approval for the delivery of services and courses, the services, goods and materials supplied by Rob Ward Consulting Ltd are not a statement of the law and under no circumstances whatever will Rob Ward Consulting Ltd be liable in Contract or otherwise for any loss, damage, expense or injury of any kind whatsoever consequential or otherwise, arising in connection with the execution of a services or the use or failure of the services, materials or goods supplied or any defect in them, or from any other cause whether or not due to the acts or omissions of Rob Ward Consulting Ltd, its affiliates or associates, in excess of the Contract invoice value.


Rob Ward Consulting Ltd undertakes not to divulge, and to otherwise take all reasonable measures to keep secure, information which the Client has passed to it, and which have been identified to it by the Client as confidential and not otherwise already in the public domain. However, Rob Ward Consulting Ltd to retain the right, and at its discretion under the terms of the Data Protection Act 1998, to circulate relevant information to affiliates or associates, so as to enable them to complete tasks assigned to them in connection with the execution of the Client’s contract.


Rob Ward Consulting Ltd shall not be liable to the Client for any loss or damage which may be suffered by the Client as a result of the delivery of services, goods or materials or the execution of a Contract being delayed, prevented hindered or made uneconomic by reason or circumstances or events beyond Rob Ward Consulting Ltd control including but not limited to:

  • Act of God or riot, strike, lock-out, trade dispute, labour disturbance, restriction or ban on overtime, accident, fire, flood or storm difficulty or increased expense or
  • Failure by the Client to give adequate instructions or supply the necessary information in due time or
  • Failure by any third-party to carry out their part of the work or otherwise perform their obligations when required.


All claims in respect of services, materials or goods or non-execution of the Contract to be made in writing and received by Rob Ward Consulting Ltd no later than thirty (30) days of the date of delivery to the Client, the Client’s premises, or in the case of electronic transmission, from the date of transmission.


Should the Client engage directly with a representative of Rob Ward Consulting Ltd resulting in a conflict of interest or loss of work, a fee of £3,000 would be payable by the client within 30 days in addition to a three month notice period if termination of services applies.


Any monies owned to Rob Ward Consulting Ltd to be repaid in full within the specified time of invoice date stated on the invoice. Rob Ward Consulting Ltd reserving to itself the right at any point after given time period has elapsed, to instruct its contracted agent to recover such outstanding amounts on its behalf, without further notices being required. The sums to be recovered to include any interest due, and the contracted agent’s fees.Waiver

Any waiver by Rob Ward Consulting Ltd of any breach of any term of this Agreement and Standard Conditions shall not prevent the subsequent enforcement of that term, and shall not be deemed to be a waiver of any subsequent breach, and shall not constitute a variation of the Contract.


All contracts to which these Terms and Conditions apply shall be governed and construed in accordance with the laws of England, and the parties herby submit to the jurisdiction of the English Court.

The Directors

Rob Ward Consulting Ltd